Telecommunications company Safaricom PLC has announced the temporary closure of several of its retail shops across the country on Thursday, October 9, 2025, to allow employees to participate in an internal staff event.
According to a notice issued by the company on Wednesday, shops in the Nairobi Metropolitan Area, Mombasa, Malindi, Diani, Machakos, Kitui, Thika, Nyeri, Nanyuki, Embu, Maua, Meru, and Garissa will remain closed for the day.
Additionally, Safaricom shops in the Mount Kenya, Coast, Eastern, and North Eastern regions will begin closing earlier on Wednesday, October 8, 2025, from 11:30 a.m., to facilitate preparations for the event.
The company advised customers to access services through alternative platforms, including the Zuri Chatbot available on its digital channels, the Safaricom Contact Centre, and authorised dealer outlets near their local retail shops.
“We sincerely apologise for any inconvenience caused and appreciate your understanding,” the notice stated.
The move underscores Safaricom’s ongoing efforts to enhance employee engagement and internal alignment as part of its broader customer service strategy.
