Fidelity Shield Insurance has launched My Afya Shield, a health coverage product designed to transform healthcare access in Kenya. The initiative reinforces Fidelity’s commitment to prioritising preventive healthcare and enhancing wellness among its members.
My Afya Shield offers an extensive range of benefits, including access to treatments, vaccines, counseling services, mental wellness support, rehabilitation services, and personalized wellness programs. Notably, it includes coverage for alcohol and drug abuse rehabilitation as a standard feature, along with regular health check-ups.
Underwritten by Fidelity Shield Insurance, My Afya Shield is accessible through a digital platform that connects Fidelity members with a nationwide network of healthcare providers.
Users of My Afya Shield can initiate treatments from the digital interface, monitor benefits and limits in real-time, and easily locate and access care at healthcare providers. They also have the flexibility to add family members as dependents. The platform further facilitates efficient claims processing and timely payments to healthcare providers, improving the overall healthcare experience.
My Afya Shield integrates with M-TIBA, to enhance access to healthcare services. M-TIBA is a mobile wallet developed by several partners including Safaricom, and allows users to set aside funds for healthcare. It integrates with My Afya Shield access to grant benefits for Fidelity members and their dependents.
“We are happy to introduce My Afya Shield as a health coverage product designed to address the evolving needs of our members. This launch solidifies our commitment to delivering comprehensive and technology-driven solutions for healthcare access,” Managing Director of Fidelity Shield Insurance Richard Marisin.
My Afya Shield leverages digital technology, allowing customers to apply for services online dropping requirement for paper forms. Following the launch, the product is expected to gain rapid uptake allowing Kenyans to gain comprehensive health coverage, including traditionally uninsured benefits like vaccinations, mental health, counseling, and rehabilitation services.
